Terms & Conditions

Terms & Conditions

Access to the Cycle Sent website (Website) is subject to the following terms and conditions. Please take the time to read through these before continuing to use the Website.

On accessing the Website on this and on each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities and services provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of the Website after changes are posted on-line shall constitute acceptance of the new terms and conditions.

In these terms and conditions:

“we/us/our” means Cycle Sent;

“you”/”your” means the user of the Website;

Website” means the www.cyclesent.co.uk Website.

1. Access to Website

Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our Website, or our entire Website, to users who have registered with us.

2. Content

In consideration of our agreeing to permit you to use the Website to search our database,  you agree that you will only use, reproduce and print materials comprising the results of such searches for your own personal, non-commercial purposes.

The pages contained in the Website may contain technical & specification inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so.

The information contained in the material in the Website is only for information purposes. The material on the Website does not constitute advice and you should not rely on any material on the Website to make (or refrain from making) any decision or take (or refrain from taking) any action.

We give no warranties, conditions, guarantees or representations, express or implied, as to:-

(a) the completeness or accuracy of the advice and information contained on the Website or any website to which it is linked;

(b) the content of the advertisements for bicycles, packaging and delivery vehicles included in our database, including but not limited to the ownership, quality, authenticity of any photographs, compliance with description or fitness for purpose of any such bicycles;

3. Copyright and trade marks

All rights, including copyright, in the content of these web pages and in the photographs of displayed on the Website from time to time and all database rights in our database of bicycles are owned or controlled for these purposes by us.

All trademarks, names, and logos are the proprietary marks of us or of our associated companies. Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms and conditions in any way confers on you any licence or right under any trademarks, names or logos.

We are not liable for any failure to perform any of our obligations under these terms and conditions caused by matters beyond our reasonable control.

Except as expressly permitted by these terms and conditions, you may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any of the contents of the Website. In particular, you must not cache any of the contents for access by third parties nor mirror or frame any of the content of the Website nor incorporate it into another website without our express written permission.

4. Liability

The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise by implied by statute.
  • Any liability for an direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including without limitation any liability for:
    • Loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time;
  • and for any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We will need to carry out routine maintenance and servicing of our servers and equipment from time to time. While we will seek to keep disruption to a minimum we cannot guarantee that the Website will be continuously available on-line. We therefore provide the Website on an “as is” and “as available” basis.

We make no warranty that the Website (or websites which are linked to the Website) is free from computer viruses or any other malicious or impairing computer programs. It is your responsibility to ensure that you use appropriate virus checking software.

We are not liable for any failure to perform any of our obligations under these terms and conditions caused by matters beyond our reasonable control.

Carriage liability

Cycle Sent do not operate their own vehicle network, it is outsourced only. As such standard liability cover is in line with the terms of our courier partner to whom we outsource the carriage of your goods, and additional cover is provided by a 3rd party insurer. 

Carriage liability (insurance)

Standard liability is in line with the carrier that the work has been outsourced to. Increased liability cover is up to £3,000 and can be selected at checkout. The actual value of the item/s must reflect the condition of carriage goods at the time, and the declared value must be the actual value of the goods, not more or less.


We must be notified of any claim within 3 days of the goods being delivered ( Day 1 is the date of delivery), they will otherwise be void. Whilst all goods travel marked as fragile, note claims will be void if they have been inappropriately packaged (internally or externally) for courier transport and handling, if it is deemed that due to poor internal or external packaging the goods have caused damaged to one another while in transit due to movement against each other or against the external boxed packaging. Please also note all goods must be fully contained within the boxed packaging and any package of weight over 30 kg will also be void. 

All claims carry a £50 Excess. To ensure a successful claim you must have photographic evidence of the goods and original packaging (both internal and external) prior to and after the item being shipped, and you must be able to evidence it is the item/s in question. Claims will be considered on evidence of sale or repair value as well as original actual value. 

Consignment / Delivery documentation must be endorsed accordingly at the time of receipt with the driver and noted on the delivery note / ie if there is any visible damage at the time of delivery - Failure to do so may result in any claim being void.  Goods signed for unchecked will be deemed as a valid proof of delivery.

5. HyperLinks

Links to the Website

You may establish a hypertext link to the home page of the Website, but not otherwise, without the need for our written consent, provided there is thereby no implied endorsement or sponsorship of you, your company or your website by us.

6. Registration details

To gain access to certain services on the Website you will need to register (free of charge). As part of the registration process, you will be given a username and password. You agree that the information supplied with your registration will be truthful, accurate and complete. You also agree that you will not attempt to register in the name of any other individual nor will you adopt any username with we deem to be offensive. All personal information supplied by you as part of the registration process will be protected and used in accordance with the terms of our Privacy Policy.

7. General

We reserve the right to assign or subcontract any or all of our rights and obligations under these terms and conditions to a third party. If we exercise this right, we shall name the assignee or subcontractor on the Website and you will be entitled to terminate the account within 5 working days. You may not without our prior written consent assign or dispose of any rights or obligations arising under these terms and conditions.

These terms and conditions of access together with our privacy policy contain the entire agreement and understanding between the parties relating to the Website, and supersede any and all prior agreements, arrangements, statements and understandings, except for any fraud or fraudulent representation by either party. We exclude all representations and warranties relating to access to use of the Website, whether they are statutory or otherwise, as far as is possible by law.

If any of these terms and conditions shall be held to be invalid or unenforceable, it shall not affect the enforceability of any of the remaining provisions.

These terms and conditions shall be governed by and in accordance with English law and subject to the exclusive jurisdiction of the English Courts.

If you do not agree to obey these terms and conditions you must stop using the Website immediately.

8. Failed delivery

Collection is a one time service. We do not reattempt collection free of charge, as this incurs additional cost for ourselves. We withhold the right to charge £10 for each and every additional collection attempt after the first collection attempt.
If you fail to hand the goods over, or the goods are not in suitable packaging which is classed as a secure bicycle box we cannot be held liable for the £10 reattempt collection charge.